Privacy Policy

1. INTRODUCTION

The Lost Explorer Mezcal Company (”us,” “we,” “our,” or “The Lost Explorer”) is committed to respecting the privacy rights of our customers, visitors, and other users. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2. HOW WE HANDLE YOUR DATA

In order for you to receive certain Services and interact with our Site, we may require you to provide us with Personal Information. “Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. We may collect the following categories or Personal Information from you in the following ways:

2.1 PERSONAL INFORMATION COLLECTED DIRECTLY FROM YOU.

When you make purchases from us, send us messages online, sign up for our newsletters, or communicate with us through e-mail, phone, or in person, we may collect the following categories of Personal Information from you:

Identifiers and Contact Information, such as your name, mailing address, billing address, phone number, company name, e-mail address, and account user name (if you create an account with us);
Financial Information, such as your bank account or credit card number;

Communication Data, such as the content of your communications when you complete online forms, provide us feedback, or otherwise email us with a comment or complaint;

Other Identifying Data, such as your date of birth, your signature (on purchase receipts), and resume information (if you are applying for a job or internship with us).

2.2 PERSONAL INFORMATION COLLECTED AUTOMATICALLY WHEN YOU USE OUR SITE.

When you visit our Site, we automatically track and collect your user data through cookies and other data tracking technologies. You can learn more about our use of cookies and data tracking technologies below. Some of this data is considered Personal Information under certain privacy laws. When you visit our Site, we may collect the following categories of Personal Information from you:

Identifiers, such as your IP address, and unique identifiers generated by cookies.

Internet and other Electronic Activity Information, such as your domain servers, device types, browser types, search terms, operating systems, browsing history and other information about your use of the Site. We cannot identify you by this information alone, but it is helpful for understanding our audience generally and improving your experience on the Sites.

3. HOW WE USE YOUR PERSONAL INFORMATION.

We will use your information as described below or at the time we collect it.

3.1 ACCESS AND VERIFICATION.

You must be of legal age for consuming alcoholic beverages in the country or other territory in which you are located to use our Site. In order to comply with our legal obligations, we may ask for your year and/or full date of birth in order to verify that you are old enough to access our Site. We may also request that you provide us with your government-issued identification card and/or photograph to verify your age when you make purchases from us or to verify your identity. Our legal basis for processing this Personal Information is pursuant to our legal obligations.

3.2 REGISTRATION.

If you wish to create an account with us, we collect your Identifiers and Contact Information in order to create the account for you. Our legal basis for processing this Personal Information is pursuant to our legitimate interests.

3.3 ADMINISTRATIVE COMMUNICATIONS.

We use your Communication Data, Identifiers and Contact Information to respond to your feedback, complaints, questions, and other communications you send to us. We may also contact you to send you important administrative announcements, such as updates to this Privacy Notice and other legal documents and notices about your account, our company, or our Services.

3.4 MARKETING COMMUNICATIONS.

With your consent, we may use your Identifiers and Contact Information to send you marketing and other promotional information about our company or our products or Services. You may opt out of marketing communications at any time by clicking on the “unsubscribe” link in any marketing email or by emailing us at info@thelostexplorer.com. Our legal basis for processing this Personal Information is pursuant to our legitimate interests or, where required by law, your consent.

3.5 PERFORM ANALYTICS AND IMPROVE USER EXPERIENCE.

We may use Personal Information, Internet and other Electronic Activity Information, and other non-identifiable data to improve your experience by, for example, curating content and showing you advertisements tailored to your interests. We may also use such information to perform analytics of our Sites. Our legal basis for processing this Personal Data is pursuant to our legitimate interests.

3.6 IMPROVE OUR PRODUCTS.

When you provide us feedback about our products, we collect your Communication Data, Identifiers and Contact Information in order to analyze and understand your opinions of our products. Our analysis of this information allows us to create and improve our products. Our legal basis for processing this Personal Information is pursuant to our legitimate interests in improving our products.

3.7 ENFORCEMENT.

We may use your Personal Information to investigate, enforce, and apply our Terms of Use and Privacy Policy. Our legal basis for processing this Personal Data is pursuant to our legitimate interests or legal obligations.

4. HOW WE SHARE YOUR PERSONAL INFORMATION.

We share your Personal Information with your consent, at your direction, or in the following circumstances:

4.1 SERVICE PROVIDERS.

We may share your Personal Information, including Identifiers, Contact Information, Financial Information, Communication Data, Internet and other Electronic Activity Information, and Other Identifying Data with third parties that assist us in operating our Services and our business by providing services related to hosting, data management, billing, fulfillment, marketing, and other operational services. We take steps to ensure that our service providers protect the Personal Information we share with them and require that they not further share, sell, disclose, or otherwise use the Personal Information we share with them for any purpose other than providing services to us.

4.2 CORPORATE TRANSACTION.

If The Lost Explorer is acquired by or merged with or into another entity, or if all or substantially all of our assets are transferred to another entity, all categories of your Personal Information may be transferred to such entity as part of the transaction. If that entity has not committed to comply with this Privacy Policy, then we will give you the option to opt out of the transfer of your Personal Information to the successor entity.

4.3 LEGAL OBLIGATIONS.

We may share any or all categories of your Personal Information with third parties when it is reasonably necessary to: (a) comply with a court order or other legal process; (b) protect our rights, safety or property of The Lost Explorer or our users; or (c) enforce our Terms of Use.

We do not share your Personal Information with third parties for those third parties’ own marketing purposes.

5. COOKIES AND OTHER DATA COLLECTION TECHNOLOGY.

A “cookie” is a small text file that is stored on your computer, smartphone, tablet, or other device when you visit a website or use an app. A Cookie typically contains the name of the domain (internet location) from which the Cookie originated, the “lifetime” of the Cookie (when it expires), and a randomly generated unique number or other similar identifier. A Cookie may also contain information about your computer, such as user settings, browsing history and activities conducted while using our online services.

A “Web Beacon” (also called a “pixel tag” or “clear GIF”) is a piece of computer code that enables us to monitor user activity and website traffic.

We refer to Cookies, Web Beacons (also known as pixel tags and clear GIFs) and other similar technology as “Data Collection Technology”. To learn more about Cookies and Web Beacons, visit www.allaboutcookies.org.

Data Collection Technology helps us improve your experience on our online services. For example, we use Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing Cookies on your device. The information that the Cookies collect, such as the number of visitors to the website, the pages visited and the length of time spent on the website, is aggregated. We also may use Data Collection Technology to collect information from the computer or device that you use to access our online services, such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your computer or device is located.

We generally use the following types of Data Collection Technologies, which may change from time to time: (i) Session Cookies, which expire once you close your browser; and (ii) Persistent Cookies, which stay on your computer until you delete them.

6. YOUR CONTROL OF COOKIES:

Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject Cookies or alert you when a Cookies is placed on your device. You may also be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. Although you are not required to accept Cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through our online services.

7. SECURITY AND RETENTION OF PERSONAL INFORMATION.

We use appropriate organizational and technical safeguards to protect your information from unauthorized access, disclosure, use, or loss. For example, your Personal Information is stored on secure servers, and we provide you with the capability to transmit your Personal Information via secured and encrypted channels if you use a similarly equipped web browser. We also limit access to your Personal Information to those employees and contractors who need access to perform their job function. If you have any questions about the security on the Sites, please contact us at info@thelostexplorer.com

We will maintain your Personal Information for as long as you have an account or as is necessary to fulfill the purpose for which it was collected at the time of collection. We may also maintain some of your Personal Information as is necessary to: (a) comply with a legal or regulatory requirement; (b) protect our rights or property; (c) enforce our Terms of Use; or (d) carry out other legitimate business purposes. After we have satisfied the purpose for which your Personal Information was collected, we will either delete or anonymize it.

8. USER RIGHTS AND CHOICES.

If you would like to access or modify the Personal Information we maintain about you, please contact us at info@thelostexplorer.com.

If you are located in the European Economic Area (“EEA”), you have the following additional rights with respect to your Personal Information:

8.1 RIGHT TO ACCESS AND RECEIVE.

You may request a copy of or access to the Personal Information we hold about you. You may also request that we transfer your Personal Information to a third party in a machine-readable format.

8.2 RIGHT TO CORRECT.

You may ask us to update or correct inaccurate or incomplete Personal Information we hold about you.

8.3 RIGHT TO LIMIT OR RESTRICT.

You may have the right to request that we stop using all or some of your Personal Information or to limit our use of it. You also have the right to withdraw your consent to those Personal Information processing activities for which you have given us your consent.

8.4 RIGHT TO ERASE.

You may have the right to request that we delete all or some of your Personal Information.

8.5 RIGHT TO WITHDRAW CONSENT.

You have the right to withdraw any consent you have previously given to The Lost Explorer at any time. Your withdrawal of consent does not affect the lawfulness of our collecting, using, and sharing of your Personal Information prior to the withdrawal of your consent. Even if you withdraw your consent, we have the right to use your Personal Information if it has been fully anonymized and cannot be used to personally identify you.

8.6 RIGHT TO COMPLAIN.

You have the right to lodge a complaint with your Supervisory Authority if you are unhappy with how we process your Personal Information. You can find contact information for you Supervisory Authority on the European Commission Data Protection Authorities webpage or through other publicly available sources.

8.7 EXERCISING YOUR RIGHTS.

You may contact us at info@thelostexplorer.com to assert any of the above rights. We will respond as soon as possible.

9. NOTICE FOR OUR CALIFORNIA CONSUMERS

9.1 CALIFORNIA CONSUMER PRIVACY ACT.

If you are a California resident, there are certain rights available to you under the California Consumer Privacy Act (“CCPA”).

Request to Know. You have the right to request to know: (i) the specific pieces of Personal Information we have collected about you; (ii) the categories of Personal Information we have collected about you in the last 12 months; (iii) the categories of sources from which that Personal Information was collected; (iv) the categories of your Personal Information that we sold or disclosed in the last 12 months; (v) the categories of third parties to whom your Personal Information was sold or disclosed in the last 12 months; and (vi) the purpose for collecting and selling your Personal Information. You may exercise your right to request to know twice a year, free of charge.

Please note, in response to a request to know, we are prohibited from disclosing your Social Security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password or security questions and answers.

Generally, in the past 12 months:
We collected the categories of Personal Information from the sources detailed above in “How We Collect Your Information”. The purposes for the collection of the Personal Information are described above in “How We Use Your Personal Information.”

We have not sold your Personal Information.

We have disclosed or shared your Personal Information to the categories of third parties in the manner detailed above in “How We Share Your Personal Information.”

Request to delete. You have the right to request that we delete the Personal Information that we have collected from you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected. If we deny your request to delete, we will let you know the reason why. Opt out of the sale of your Personal Information. You have the right to opt out of the sale of your Personal Information. However, we do not sell your Personal Information.

Right to Non-Discrimination. If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, please know that you may be unable to use or access certain features of our Websites or services.

To make a request to know or a request to delete, contact us at info@thelostexplorer.com.

We will take steps to verify your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Information. If you have an account with us, we will use our existing account authentication practices to verify your identity. If you do not have an account with us, we may request additional information about you so that we can verify your identity. We will only use the Personal Information you provide to verify your identity and to process your request, unless you initially provided the information for another purpose.

You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

10. CONTACT US.

If you have a question or concern regarding this Privacy Notice, you may contact us at info@thelostexplorer.com or write us at the following address:

Privacy Notice Compliance
The Lost Explorer Mezcal Company B.V.
Delflandlaan 1
1062 EA
Amsterdam, Netherlands

In your correspondence, please describe your question, concern, or complaint in as much detail as possible. We will investigate and respond to you promptly.

11. UPDATES AND CHANGES TO PRIVACY NOTICE.

We may need to modify this Privacy Notice as the law or our data practices changes. If we make material changes, we will notify you of such changes by any reasonable means (e.g., notice on the Sites, email to the email address we have on file, etc.) prior to them becoming effective. Your continued use of our Services after receiving such notice means that you acknowledge and accept the revised Privacy Notice.